Please read these Terms and Conditions (“Terms”) carefully. By booking, requesting, or accepting mobile auto repair services from Vin's Diesel & Automotive Repair (“we,” “our,” or “Company”), you agree to these Terms. If you do not agree, do not request or accept services.

  1. Definitions

• “Customer,” “you,” or “your” means the person or entity requesting or receiving services.
• “Services” means mobile auto repair, diagnostics, parts replacement, towing coordination, and related work performed at the vehicle’s location.
• “Vehicle” means the motor vehicle presented for Services.

    2. Appointment, Arrival, and Service Window

• Appointments are scheduled by time blocks. We provide an estimated arrival window; arrival times may vary due to traffic, parts availability, or other jobs.
• You must provide accurate location and vehicle access information. If we cannot access the vehicle or location at the scheduled time, you may be charged a trip or re-dispatch fee.

   3. Trip Charge

• A non-refundable trip charge of $50 applies to each dispatched appointment. The trip charge will be waived if the Customer approves and proceeds with the recommended repair work during the same visit. If the Customer declines work or cancels at the time of service, the $50 trip charge remains due. Trip charges may be applied toward the total invoice if work is performed.

   4. Labor Rates, Estimates, and Authorization

• Labor rates: Gasoline-powered vehicle repairs and electrical work are billed at $100.00 per hour. Diesel-powered vehicle repairs are billed at $120.00 per hour.
• We will provide an estimate for labor and parts when feasible. Verbal estimates are approximate. Written estimates are provided on request and should be reviewed before work begins.
• By authorizing work, you accept the estimate and permit us to perform the described Services. We will notify you before exceeding the estimate by more than 10% or an agreed dollar amount; if we cannot reach you, we may proceed to prevent safety issues but will document reasons and costs.
• Additional repairs discovered during work require your authorization before proceeding unless they present an imminent safety risk.

   5. Parts, Warranties, and Returns

• We may use OEM, aftermarket, or reconditioned parts. If you have a preference, notify us before work begins; additional fees may apply.
• Parts supplied by the Customer must be complete, correct, and suitable. We are not responsible for defects or failures caused by improper customer-supplied parts.
• Labor warranty: We warrant labor performed by us for 12 months or 12,000 miles, whichever occurs first, from the date of completion, covering only the specific labor performed. Warranty remedies are limited to repair or re-performance of the defective labor at no additional labor charge. This warranty does not cover parts (unless otherwise stated), wear items, failures caused by misuse, neglect, accidents, subsequent damage, improper maintenance, modifications, or external causes.
• Warranty service must be performed by Vin’s Diesel & Automotive Repair or an authorized affiliate. Unauthorized repairs may void this warranty.
• Parts warranties follow the manufacturer’s or supplier’s terms. We will assist warranty claims but are not responsible for supplier denials or for transportation of parts to supplier for claim processing.
• To make a warranty claim you must notify us in writing within the warranty period, allow us to inspect the vehicle and repair site, and present proof of service and payment.

   6. Payment, Deposits, and Fees

• Payment is due upon completion of Services unless otherwise agreed in writing. We accept payment methods: cash, major credit/debit cards, and digital/mobile payments (subject to availability).
• A deposit may be required for certain bookings, parts orders, or emergency callouts. Deposits may be non-refundable if cancellation policies are not met.
• If payment is not timely, we may charge interest/late fees as permitted by South Carolina or North Carolina law and retain a mechanic’s lien on replaced parts or the vehicle to the fullest extent permitted by South Carolina Code Ann. § 29-15-10 et seq. or North Carolina Gen. Stat. § 44A-2 et seq.
• Trip, after-hours, emergency, and same-day service fees may apply and will be disclosed during booking.

   7. Cancellations and No-Shows

• Cancellations should be made at least 24 hours before the appointment. Late cancellations or no-shows may incur a cancellation or trip fee equal to the deposit or a portion of the estimated labor cost.
• We reserve the right to cancel or reschedule appointments due to weather, safety, parts availability, or other operational reasons; we will notify you as promptly as possible.

   8. Safety, Liability, and Vehicle Condition

• You must disclose any known pre-existing damage, safety issues, or vehicle hazards (e.g., leaking fluids, loose parts, modifications, security systems).
• We are not responsible for pre-existing damage or for damage caused by necessary disassembly to complete repairs unless caused by our negligence.
• We are not liable for loss of personal property left in the vehicle. Please remove personal items prior to service.
• Our liability for direct damages arising from our negligence is limited to the lesser of the cost of repairs performed by us or $5,000. We are not liable for consequential, incidental, punitive, or special damages to the fullest extent permitted by South Carolina or North Carolina law.
• If a vehicle is unsafe to service at the location (e.g., unstable ground, restricted work area, extreme weather), we may decline or delay service until a safe environment is provided.

   9. Towing, Roadside Assistance, and Storage

• If towing or additional roadside assistance is required, we may arrange it at your expense. We are not responsible for towing operators’ conduct or fees unless we arrange and accept responsibility in writing.
• If a vehicle must be towed, stored, or kept for parts, storage fees may apply after 7 days. You are responsible for retrieval and any storage/impound fees.

    10. Environmental and Legal Compliance

• We will comply with applicable environmental laws concerning used parts, fluids, and waste disposal and may charge a disposal fee where permitted.
• You are responsible for providing accurate vehicle registration and proof of ownership upon request. We may refuse service if proof cannot be provided.
• We comply with South Carolina and North Carolina consumer protection statutes, including the South Carolina Unfair Trade Practices Act (S.C. Code Ann. §§ 39-5-10 et seq.) and the North Carolina Unfair and Deceptive Trade Practices Act (N.C. Gen. Stat. § 75-1.1 et seq.). Nothing in these Terms is intended to waive any non-waivable rights under applicable law.

   11. Remote Diagnostics, Estimates, and Advice

• Remote diagnostics or verbal troubleshooting provided before an on-site visit are based on information you provide and may be limited or inaccurate. No guarantee is made until a physical inspection is performed.
• Advice and estimates provided without inspection are not binding.

   12. Privacy and Personal Data

• We collect personal information necessary to provide Services and process payments. Personal data will be handled according to our Privacy Policy, available at vinsdieselandautorepair.com/privacy. By accepting Services you consent to such data use.
• We may contact you for scheduling, reminders, and follow-up.

   13. Third-Party Relationships

• If we recommend or coordinate third-party services (towing, parts supplier, body shop), we are not responsible for their performance unless expressly agreed in writing.

   14. Dispute Resolution and Governing Law

• These Terms are governed by the laws of the State of South Carolina for services performed in South Carolina and the laws of the State of North Carolina for services performed in North Carolina.
• For claims under $7,500, you may pursue relief in the applicable small claims (Magistrate) court in the county where the service was performed. For other disputes, you and we agree first to attempt informal resolution.
• If informal resolution fails, disputes will be resolved by binding arbitration administered by the American Arbitration Association (AAA) or another mutually agreed organization, in accordance with its rules, in the county where the service was performed, unless otherwise required by law. Each party will bear its own costs, and arbitration fees will be shared equally unless otherwise required by law.
• Notwithstanding the foregoing, either party may seek injunctive or provisional relief in a court of competent jurisdiction to protect intellectual property or to prevent irreparable harm.

   15. Changes to Terms

• We may update these Terms from time to time. Revised Terms will be posted on our website with a last-updated date. Continued use of Services after posting constitutes acceptance of the updated Terms.

   16. Miscellaneous

• No waiver of any provision is effective unless in writing and signed.
• If any part of these Terms is found invalid or unenforceable under applicable law, the remaining provisions remain in effect.
• These Terms constitute the entire agreement between you and Vin's Diesel & Automotive Repair regarding Services.

Vin's Diesel & Automotive Repair -  Privacy Policy    

This Privacy Policy outlines Vin's Diesel & Automotive Repair ("  we  ", "  our  " or "  the Company  ") practices with respect to information collected from users who access our website at www.vinsdieselandautorepair.com ("  Site  "), or otherwise share personal information with us (collectively: "  Users  ").     

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

We collect two types of data and information from Users. 

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

• Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
• Personal Information: If you utilize our contact or scheduling tools your name, email and phone number may be collected and utilized for contact. 
  

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following:

• Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
  
• To communicate with you and to keep you informed of our latest updates and services;
  
• To serve you advertisements when you use our Site (see more under "Advertisements"); 
  
• To market our websites and products (see more under "Marketing"); 
  
• Conducting statistical and analytical purposes, intended to improve the Site

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

• Hosting and operating our Site;
• Providing you with our services, including providing a personalized display of our Site;
  
• Storing and processing such information on our behalf; 
  
• Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;
  
• Providing you with marketing offers and promotional materials related to our Site and services; 
  
• Performing research, technical diagnostics or analytics;



We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

You may request to: 

1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
   
2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
3. Request rectification of your personal information that is in our control.
4. Request erasure of your personal information. 
5. Object to the processing of personal information by us. 
6. Request to restrict processing of your personal information by us.
7. Lodge a complaint with a supervisory authority.
   
   

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 

If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

vinsdiesel1988@gmail.com

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A 'cookie' is a small piece of information that a website assigns to your device while you browse. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

We may use the contact information you provide, including your phone number, to communicate with you via SMS (Short Message Service) for purposes such as appointment reminders, order updates, promotional offers, and service notifications.

By providing your phone number through our Site, you explicitly consent to receiving SMS communications from Vin's Diesel & Automotive Repair. You may opt in to receive SMS notifications by checking the appropriate box or agreeing to the relevant terms during the registration or booking process.

If you no longer wish to receive SMS communications, you may opt-out at any time by replying "STOP" to any SMS message you receive from us, or by contacting us at vinsdiesel1988@gmail.com. Upon opting out, you will no longer receive SMS communications, except for messages related to account security or critical service updates.

We comply with all applicable carrier regulations, including TCPA (Telephone Consumer Protection Act) guidelines, to ensure lawful and secure handling of SMS communications. Your consent to receive SMS messages is documented and securely stored in accordance with these regulations.

We may use third-party services to facilitate SMS communications. These providers are contractually obligated to safeguard your data and use it solely for delivering SMS messages on our behalf.

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at vinsdiesel1988@gmail.com.

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at vinsdiesel1988@gmail.com.

Vin's Diesel & Automotive Repair

Last Modified 10/23/25