Please read these Terms and Conditions (“Terms”) carefully. By booking, requesting, or accepting mobile auto repair services from Vin's Diesel & Automotive Repair (“we,” “our,” or “Company”), you agree to these Terms. If you do not agree, do not request or accept services.

Definitions

“Customer,” “you,” or “your” means the person or entity requesting or receiving services.

“Services” means mobile auto repair, diagnostics, parts replacement, towing coordination, and related work performed at the vehicle’s location.

“Vehicle” means the motor vehicle presented for Services.

Appointment, Arrival, and Service Window

Appointments are scheduled by time blocks. We provide an estimated arrival window; arrival times may vary due to traffic, parts availability, or other jobs.

You must provide accurate location and vehicle access information. If we cannot access the vehicle or location at the scheduled time, you may be charged a trip or re-dispatch fee.

Trip Charge

A non-refundable trip charge of $50 applies to each dispatched appointment. The trip charge will be waived if the Customer approves and proceeds with the recommended repair work during the same visit. If the Customer declines work or cancels at the time of service, the $50 trip charge remains due. Trip charges may be applied toward the total invoice if work is performed.

Labor Rates, Estimates, and Authorization

Labor rates: Gasoline-powered vehicle repairs and electrical work are billed at $100.00 per hour. Diesel-powered vehicle repairs are billed at $120.00 per hour.

We will provide an estimate for labor and parts when feasible. Verbal estimates are approximate. Written estimates are provided on request and should be reviewed before work begins.

By authorizing work, you accept the estimate and permit us to perform the described Services. We will notify you before exceeding the estimate by more than 10% or an agreed dollar amount; if we cannot reach you, we may proceed to prevent safety issues but will document reasons and costs.

Additional repairs discovered during work require your authorization before proceeding unless they present an imminent safety risk.

Parts, Warranties, and Returns

We may use OEM, aftermarket, or reconditioned parts. If you have a preference, notify us before work begins; additional fees may apply.

Parts supplied by the Customer must be complete, correct, and suitable. We are not responsible for defects or failures caused by improper customer-supplied parts.

Labor warranty: We warrant labor performed by us for 12 months or 12,000 miles, whichever occurs first, from the date of completion, covering only the specific labor performed. Warranty remedies are limited to repair or re-performance of the defective labor at no additional labor charge. This warranty does not cover parts (unless otherwise stated), wear items, failures caused by misuse, neglect, accidents, subsequent damage, improper maintenance, modifications, or external causes.

Warranty service must be performed by Vin’s Diesel & Automotive Repair or an authorized affiliate. Unauthorized repairs may void this warranty.

Parts warranties follow the manufacturer’s or supplier’s terms. We will assist warranty claims but are not responsible for supplier denials or for transportation of parts to supplier for claim processing.

To make a warranty claim you must notify us in writing within the warranty period, allow us to inspect the vehicle and repair site, and present proof of service and payment.

Payment, Deposits, and Fees

Payment is due upon completion of Services unless otherwise agreed in writing. We accept payment methods: cash, major credit/debit cards, and digital/mobile payments (subject to availability).

A deposit may be required for certain bookings, parts orders, or emergency callouts. Deposits may be non-refundable if cancellation policies are not met.

If payment is not timely, we may charge interest/late fees as permitted by South Carolina or North Carolina law and retain a mechanic’s lien on replaced parts or the vehicle to the fullest extent permitted by South Carolina Code Ann. § 29-15-10 et seq. or North Carolina Gen. Stat. § 44A-2 et seq.

Trip, after-hours, emergency, and same-day service fees may apply and will be disclosed during booking.

Cancellations and No-Shows

Cancellations should be made at least 24 hours before the appointment. Late cancellations or no-shows may incur a cancellation or trip fee equal to the deposit or a portion of the estimated labor cost.

We reserve the right to cancel or reschedule appointments due to weather, safety, parts availability, or other operational reasons; we will notify you as promptly as possible.

Safety, Liability, and Vehicle Condition

You must disclose any known pre-existing damage, safety issues, or vehicle hazards (e.g., leaking fluids, loose parts, modifications, security systems).

We are not responsible for pre-existing damage or for damage caused by necessary disassembly to complete repairs unless caused by our negligence.

We are not liable for loss of personal property left in the vehicle. Please remove personal items prior to service.

Our liability for direct damages arising from our negligence is limited to the lesser of the cost of repairs performed by us or $5,000. We are not liable for consequential, incidental, punitive, or special damages to the fullest extent permitted by South Carolina or North Carolina law.

If a vehicle is unsafe to service at the location (e.g., unstable ground, restricted work area, extreme weather), we may decline or delay service until a safe environment is provided.

Towing, Roadside Assistance, and Storage

If towing or additional roadside assistance is required, we may arrange it at your expense. We are not responsible for towing operators’ conduct or fees unless we arrange and accept responsibility in writing.

If a vehicle must be towed, stored, or kept for parts, storage fees may apply after 7 days. You are responsible for retrieval and any storage/impound fees.

Environmental and Legal Compliance

We will comply with applicable environmental laws concerning used parts, fluids, and waste disposal and may charge a disposal fee where permitted.

You are responsible for providing accurate vehicle registration and proof of ownership upon request. We may refuse service if proof cannot be provided.

We comply with South Carolina and North Carolina consumer protection statutes, including the South Carolina Unfair Trade Practices Act (S.C. Code Ann. §§ 39-5-10 et seq.) and the North Carolina Unfair and Deceptive Trade Practices Act (N.C. Gen. Stat. § 75-1.1 et seq.). Nothing in these Terms is intended to waive any non-waivable rights under applicable law.

Remote Diagnostics, Estimates, and Advice

Remote diagnostics or verbal troubleshooting provided before an on-site visit are based on information you provide and may be limited or inaccurate. No guarantee is made until a physical inspection is performed.

Advice and estimates provided without inspection are not binding.

Privacy and Personal Data

We collect personal information necessary to provide Services and process payments. Personal data will be handled according to our Privacy Policy, available at vinsdieselandautorepair.com/privacy. By accepting Services you consent to such data use.

We may contact you for scheduling, reminders, and follow-up.

Third-Party Relationships

If we recommend or coordinate third-party services (towing, parts supplier, body shop), we are not responsible for their performance unless expressly agreed in writing.

Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of South Carolina for services performed in South Carolina and the laws of the State of North Carolina for services performed in North Carolina.

For claims under $7,500, you may pursue relief in the applicable small claims (Magistrate) court in the county where the service was performed. For other disputes, you and we agree first to attempt informal resolution.

If informal resolution fails, disputes will be resolved by binding arbitration administered by the American Arbitration Association (AAA) or another mutually agreed organization, in accordance with its rules, in the county where the service was performed, unless otherwise required by law. Each party will bear its own costs, and arbitration fees will be shared equally unless otherwise required by law.

Notwithstanding the foregoing, either party may seek injunctive or provisional relief in a court of competent jurisdiction to protect intellectual property or to prevent irreparable harm.

Changes to Terms

We may update these Terms from time to time. Revised Terms will be posted on our website with a last-updated date. Continued use of Services after posting constitutes acceptance of the updated Terms.

Miscellaneous

No waiver of any provision is effective unless in writing and signed.

If any part of these Terms is found invalid or unenforceable under applicable law, the remaining provisions remain in effect.

These Terms constitute the entire agreement between you and Vin's Diesel & Automotive Repair regarding Services.